Política de reembolso

RETURN POLICY

  • We gladly accept returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped within 30 days.
  • To be eligible for a return, items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will be accepted. It must be in the original packaging with tags still attached.
  • Exchange: Customers have 30 days to exchange their items. This starts on the day that your item is paid for. 
  • Refund: In order to receive a refund for an order, you must contact us within 14 days from the day the order was placed
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.
  • Sale items cannot be refunded or returned.

How to contact us: call us at 601-336-5494, message us on any of our social media accounts (Facebook: Boot Country - Instagram: Shopbc.ms), or email us at returns@bootcountryonline.com


Late or missing refunds 
If you have not received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. This is normal for some banks. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 601-336-5494.

 

RETURN INSTRUCTIONS

  • Start your return process by emailing us at returns@bootcountryonline.com
  • If you request a return label from Boot Country, the cost of return shipping, $5.00, will be deducted from your refund or store credit.
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST include the invoice for ALL orders/items being returned.
    • If you do not want a return label from Boot Country, you will be responsible for return shipping costs through USPS, UPS, or FedEx.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
    • Ship your item(s) to: Boot Country, 6467 U.S. Highway 49, Hattiesburg, MS 39401
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will deduct 20% from your refund. 
  • If you return a final sale item or send back a late return, there will be a 20% restocking fee deducted from your refund. 
  • Once we receive your return, we will refund the purchase amount to the card on file used to place the order. A notification will be sent to your order's email address.
  • Please allow up to 7 business days for your return to be processed.

 

DAMAGED ITEMS

  • If you have received a defective item, please contact us at returns@bootcountryonline.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.