CARHARTT CANVAS CAP IN SOFT GREEN

Thank you for your recent purchase with Boot Country! Although our goal at BC is for you to love all of your purchases, we understand that returns happen. 

Submit a request through our Returns Portal.

Return Eligibility Requirements

ALMOST all items are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn, unwashed, or unaltered in addition to being smoke, perfume, deodorant, make-up, dog hair and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
• Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a 20% restocking fee. 
• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
• Bralettes, Jewelry, Hats and Beanies
• Any items marked 30% off or more at time of sale

All final sale items or late returns sent back will be subject to a 20% restocking fee deducted from the refund amount.

Return Instructions

• Start your return process by emailing us at returns@bootcountryonline.com or requesting a return through our Returns Portal. 

• Return for an exchange:
• We cannot provide online exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
• Items may be exchanged in-store only at Boot Country (6467 US HWY 49, Hattiesburg, MS).
• Customers have 30 days from the date of fulfillment  to exchange their items IN STORE ONLY.
• Return for a refund:
• Packages must be postmarked within 14 days of the delivery date.
• Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
• The shipping cost can vary from $5 up to $25 depending on the weight of the returning package.
• Once the customer receives a return label from Boot Country or is approved to return their item(s), the customer has 7 days to ship their order back.
• There are two ways to send a return:
• Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
• Submit a return request (through our Returns Portal) and we will e-mail a return shipping label to you (see below for Returns Portal Instructions).
• When mailing a return:
• Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
• Please provide either the original receipt or include a piece of paper with your name and order number in the package.
• Send returns to the following address:

Boot Country 

ATTN: Returns

6467 US HWY 49

Hattiesburg, MS 39401

 Click here to read our full policy