New Chapters Dress

Thank you for your recent purchase with Boot Country! Although our goal at BC is for you to love all of your purchases, we understand that returns happen. 

Submit a request through our Returns Portal.

Return Eligibility Requirements

ALMOST all items are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn, unwashed, or unaltered in addition to being smoke, perfume, deodorant, make-up, dog hair and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
• Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a 20% restocking fee. 
• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
• Bralettes, Jewelry, Hats and Beanies
• Any items marked 30% off or more at time of sale

All final sale items or late returns sent back will be subject to a 20% restocking fee deducted from the refund amount.

Return Instructions

• Start your return process by emailing us at returns@bootcountryonline.com or requesting a return through our Returns Portal. 

• Return for an exchange:
• We cannot provide online exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
• Items may be exchanged in-store only at Boot Country (6467 US HWY 49, Hattiesburg, MS).
• Customers have 30 days from the date of fulfillment  to exchange their items IN STORE ONLY.
• Return for a refund:
• Packages must be postmarked within 14 days of the delivery date.
• Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
• The shipping cost can vary from $5 up to $25 depending on the weight of the returning package. 

 Click here to read our full policy