Thank you for your recent purchase with Boot Country! Although our goal at BC is for you to love all of your purchases, we understand that returns happen.
Submit a request through our Returns Portal.
Return Eligibility Requirements
ALMOST all items are eligible for a return, please see below for exceptions & rules:
- Items must be returned unworn, unwashed, or unaltered in addition to being smoke, perfume, deodorant, make-up, dog hair and damage free.
- Original tags (if applicable) must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
- Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a 20% restocking fee.
- Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
- Bralettes, Jewelry, Hats and Beanies
- Any items marked 30% off or more at time of sale
All final sale items or late returns sent back will be subject to a 20% restocking fee deducted from the refund amount.
- Start your return process by emailing us at email@example.com or requesting a return through our Returns Portal.
- Return for an exchange:
- We cannot provide online exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
- Items may be exchanged in-store only at Boot Country (6467 US HWY 49, Hattiesburg, MS).
- Customers have 30 days from the date of fulfillment to exchange their items IN STORE ONLY.
- Return for a refund:
- Packages must be postmarked within 14 days of the delivery date.
- Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
- The shipping cost can vary from $5 up to $25 depending on the weight of the returning package.