Return Policy

  • We gladly accept returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped within 30 days.
  • To be eligible for a return, items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. It must be in the original packaging with tags still attached.
  • Exchange: Customers have 30 days to exchange their items. This starts on the day that your item is paid for. 
  • Refund: In order to receive a refund for an order, you must contact us within 14 days from the day the order was placed
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.
  • Sale items cannot be refunded or returned.

How to contact us: call us at 601-336-5494, message us on any of our social media accounts (Facebook: Boot Country - Instagram: Shopbc.ms), or email us at returns@bootcountryonline.com

Return Instructions

  • Start your return process by emailing us at returns@bootcountryonline.com
  • If you request a return label from Boot Country, the cost of return shipping, $5.00, will be deducted from your refund or store credit.
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST include the invoice for ALL orders/items being returned.
    • If you do not want a return label from Boot Country, you will be responsible for return shipping costs through USPS, UPS, or FedEx.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Ship your item(s) to: Boot Country, 6467 U.S. Highway 49, Hattiesburg, MS 39401
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will deduct 20% from your refund. 
  • If you return a final sale item or send back a late return, there will be a 20% restocking fee deducted from your refund. 
  • Once we receive your return, we will refund the purchase amount to the card on file used to place the order. A notification will be sent to your order's email address.
  • Please allow up to 7 business days for your return to be processed.

 

Damaged Items

  • If you have received a defective item, please contact us at returns@bootcountryonline.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted. 

 

Sezzle Refunds

Full Refunds

  • When the full amount of the order is refunded, Sezzle will cancel all unpaid installments on the order, and refund any amount the shopper had paid. They will send the shopper an email letting them know about their refund. 
  • Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
    • Example: A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.

Partial Refunds

  • We consider any refund amount that isn't the total order amount to be a partial refund. When a partial refund is issued, Sezzle first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. 
  • Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
    • Example 1: A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.
    • Example 2: A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.