Boot Country Return Policy

Need To Make A Return?

Effective March 25, 2023 we will no longer be offering $5 return labels. Return shipping will now be the customers responsibility. **All orders placed on or before March 25, 2023 will still be eligible for $5 return shipping.**

Thank you for your recent purchase with Boot Country! Although our goal at BC is for you to love all of your purchases, we understand that returns happen. 

Submit a request through our Returns Portal.

Return Eligibility Requirements

ALMOST all items are eligible for a return, please see below for exceptions & rules:

    • Items must be returned unworn, unwashed, or unaltered in addition to being smoke, perfume, deodorant, make-up, dog hair and damage free.
    • Original tags (if applicable) must be attached & intact.
    • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
    • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
      • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a 20% restocking fee. Additionally, all return shipping costs are the responsibility of the customer.
    • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
      • Bralettes, Jewelry, Hats and Beanies
      • Any items marked 30% off or more at time of sale
  • All final sale items  or late returns sent back will be subject to a 20% restocking fee deducted from the refund amount.
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    How To Make A Return

    • Start your return process by emailing us at returns@bootcountryonline.com or requesting a return through our Returns Portal
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST include the invoice for ALL orders/items being returned.
    • Return for an exchange:
      • We cannot provide online exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
      • Items may be exchanged in-store only at Boot Country (6467 US HWY 49, Hattiesburg, MS).
        • Customers have 30 days from the date of fulfillment  to exchange their items IN STORE ONLY.
    • Return for a refund:
      • Packages must be postmarked within 14 days of the delivery date.
      • Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
        • The shipping cost can vary from $5 up to $25 depending on the weight of the returning package.
      • Once the customer receives a return label from Boot Country or is approved to return their item(s), the customer has 7 days to ship their order back.
    • There are two ways to send a return:
      • Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
      • Submit a return request (through our Returns Portal) and we will e-mail a return shipping label to you (see below for Returns Portal Instructions).
    • When mailing a return:
      • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
      • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
      • Send returns to the following address:
    Boot Country 
    ATTN: Returns
    6467 US HWY 49
    Hattiesburg, MS 39401

    • Returns are processed within 2 business days of receipt and you will be e-mailed when we process your return! A credit will automatically be applied to your original method of payment within 2-5 business days.
    • Returns that do not meet our eligibility requirements are subject to a restocking fee.
    • If an ineligible item(s) is returned to us:
      • Final sale items/returns postmarked after 30 days from the delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 20% of the original purchase price or $3/item whichever is greater.
      • Returns that are postmarked after 30 days of delivery date in which the customer does not wish to have a restocking fee withheld can be shipped back to the customer at their own expense.

    Customer Service Portal

    • Visit our Returns Portal.
    • Type in the e-mail address attached to the order you want to return.
    • Choose which order you would like to return from the list of previous orders and select request return. 
    • Select the items you would like to return, and select the reason behind returning the item from the provided list of options.
      • Depending on the date the order was delivered, as well as other eligibility requirements, some items may not be eligible for return. Please review our entire return policy and contact us if you have any other concerns.
    • If your request is approved, we will e-mail you a return shipping label within business hours and the cost of the label will be withheld from your total refund amount. Please note that original shipping charges are not refundable.
    • If you are returning multiple items from one order, you can put all of those items in one package and use the one return label that we e-mail to you. The only time you should put items from the same order in different packages is if you decide to return something from that order after we have already issued you a return label for previous return requests.
    • You can print off the return shipping label and affix it on your package, then take it to your local UPS or USPS (post) office.
    • Labels cannot be used more than once. If a label is used more than once to return multiple items, we reserve the right to withhold additional funds from a return to cover the return shipping cost.

    If you have any questions about the process above please Contact Us!

    Damaged Items

    • If you have received a defective item, please contact us at returns@bootcountryonline.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
    • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
    • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted. 

     

    Sezzle Refunds

    Full Refunds

    • When the full amount of the order is refunded, Sezzle will cancel all unpaid installments on the order, and refund any amount the shopper had paid. They will send the shopper an email letting them know about their refund. 
    • Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
      • Example: A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.

    Partial Refunds

    • We consider any refund amount that isn't the total order amount to be a partial refund. When a partial refund is issued, Sezzle first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. 
    • Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
      • Example 1: A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.
      • Example 2: A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.