Returns

Refund policy

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns must be sent to:

6467 U.S. Highway 49

Hattiesburg, MS 39401

Sale items 
Only regular priced items may be refunded or exchanged, unfortunately, sale items cannot be refunded or returned.

Exchanges 

Customers have 30 days to exchange their items. This starts on the day that your item is paid for. To exchange, please call us at 601-336-5494 or message us on any of our social media accounts (Facebook: Boot Country Hattiesburg - Instagram: Shopbc.ms).


Refunds 
To receive a refund, you must return your item(s) within 14 days. This starts two days after your item is paid for. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 business days.


Late or missing refunds 
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. This is normal for some banks. 
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 601-336-5494.

 

Shipping
To return your product, you should mail your product to Boot Country, 6467 US Highway 49, Hattiesburg MS 39401, United States

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.