Boot Country Return Policy

Thank you for your recent purchase with Boot Country! If you aren’t 100% satisfied with your purchase, we are happy to help you.
 
RETURNS
  • We gladly accept returns of unworn, unwashed, undamaged, or unaltered merchandise purchased online that shipped within 14 days. To be eligible for a return, items must be in perfect condition in the original packaging with tags still attached. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. Please include the packing slip with your return.
  • Online purchases are eligible for RETURN ONLY. In order to receive a refund for an order, you must contact us within 14 business days from the day the package was delivered via UPS or USPS tracking.
  • Local pick-upYour items will be eligible for return 14 days after your order is marked ready for pick-up. You will receive a notification that your order is ready for pick-up in original form via e-mail (be sure to check your spam and junk folders).
  • Sale items cannot be refunded or returned.
  • ALL SALE ITEMS ARE FINAL SALE. Which includes: SALE TAB and discount codes 30% and more. No exceptions.
  • FINAL SALE ITEMS: jewelry, bralettes, and hats
  • If you return a final sale item or send back a late return, there will be a 20% restocking fee deducted from your refund.
  • If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will deduct 20% from your refund. 

EXCHANGE

  • Items are only eligible for EXCHANGE when items are exchanged in store at Boot Country. Customers have 30 days to exchange their items IN STORE ONLY. This starts on the day that your item is paid for. 
  • Local pick-up: your items will be eligible for exchange 30 days after your order is marked ready for pick-up (exchange is only offered when items are exchanged in store at Boot Country)

 

Return Instructions

  • Start your return process by emailing us at returns@bootcountryonline.com
  • If you are approved and your return is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.
  • Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it.
  • If you request a return label from Boot Country, the cost of return shipping, $5.00, will be deducted from your refund or store credit.
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST include the invoice for ALL orders/items being returned.
    • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will deduct 20% from your refund. 
    • If you do not want a return label from Boot Country, you will be responsible for return shipping costs through USPS, UPS, or FedEx.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Ship your item(s) to: Boot Country, 6467 U.S. Highway 49, Hattiesburg, MS 39401
  • Once the customer receives a return label from Boot Country or is approved to return their item(s), the customer has 7 days to ship their order back.

     

    Damaged Items

    • If you have received a defective item, please contact us at returns@bootcountryonline.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
    • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
    • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted. 

     

    Sezzle Refunds

    Full Refunds

    • When the full amount of the order is refunded, Sezzle will cancel all unpaid installments on the order, and refund any amount the shopper had paid. They will send the shopper an email letting them know about their refund. 
    • Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
      • Example: A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.

    Partial Refunds

    • We consider any refund amount that isn't the total order amount to be a partial refund. When a partial refund is issued, Sezzle first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. 
    • Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
      • Example 1: A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.
      • Example 2: A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.