Return Timeframes

• Return requests & in-store returns must be submitted within 30 calendar days of delivery. 
• Once approved, items must be shipped back within 10 calendar days.
  

Item Condition:

• All returned items must be unworn, unwashed, unaltered, free of odors or signs of use, and have original tags attached. 
  

Footwear & Original Packaging:

• Boots and shoes must be returned in their original shoe boxes, packed inside a separate shipping box or mailer.
• Missing or damaged shoe boxes, including boxes used as shipping containers, are subject to a 20% restocking fee, calculated on the item's purchase price after discounts and before tax.
• Shoe box must be placed inside another box or mailer. 

Please include your order number inside of your return. For in-store returns, please bring your order confirmation or order number.

Items that do not meet our return requirements are not eligible for a refund.

• At Boot Country's discretion, certain items may be accepted for store credit only, provided they are in resellable condition. Store credit is not guaranteed.
• If your return is declined, you will be notified by email and have 14 calendar days to arrange return shipping at your expense.
• Unclaimed merchandise will not be refunded.

Items discounted 30% or more are considered final sale and cannot be returned or exchanged.

The following items are also final sale:

• Bralettes
• Drinkware
• Jewelry
• Self-tanners & personal care products
• Fragrances, perfumes & home fragrance products
• Car fresheners & air fresheners
• Insect repellents & sprays
• Toys
• Hats & beanies
• Speakers & electronic accessories

Additional items marked Final Sale on the product page are also ineligible for returns or exchanges

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item approved by Boot Country.
• If you use a prepaid return label, we will deduct the shipping cost (typically $5–$25, depending on package weight) from your refund. Return labels are valid for one use only.
• Original shipping charges are non-refundable, except in cases of an approved shipping error.

Refunds

Once we receive and inspect your return, we will issue eligible refunds to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

In-Store Returns

• Online purchases may be returned at our Boot Country location in Hattiesburg, Mississippi, within 30 calendar days of delivery, provided they meet our return requirements.
• Please bring your order confirmation or order number, along with the item(s) you wish to return. 
• Eligible refunds will be issued to the original payment method.

Exchanges:

• Online purchases may be exchanged at our Hattiesburg location within 30 calendar days of delivery, provided they meet our return requirements.
• We do not offer exchanges by mail. If you need a different size and cannot visit our store, please submit an online return request for your item and place a new order.

Full Refunds

When a full refund is issued:

• All remaining unpaid installments will be canceled.
• Sezzle will refund any payments already made to your payment method on file.
• Sezzle will email you a confirmation once the refund is processed.

Partial Refunds

When a partial refund is issued:

• Sezzle will first apply the refund to your remaining unpaid installments and adjust your payment schedule.
• If the refund exceeds your remaining balance, Sezzle will return the difference to your payment method on file.
• You may not receive a refund to your card if the entire refund is applied to unpaid installments.

Important Information

• Sezzle processes all refunds through Sezzle, not directly through Boot Country.
• Refunds may take up to 10 business days to appear after Sezzle sends your confirmation email.
• You can view refund details and payment adjustments in your Sezzle account.
• If your refund appears in Sezzle but not in your bank account, check whether it was applied to your remaining payments.

If you receive an incorrect, damaged, or defective item, please contact us at returns@bootcountryonline.com within 3 days of delivery.

Include your order number, a description of the issue, and clear photos of the item.

Once reviewed and approved by Boot Country, we'll work with you to resolve the issue and cover any necessary return shipping costs.

Normal wear and tear, damage from improper use or care, and minor color variations due to photography or screen settings are not considered defects.

If your order is marked as delivered but you haven't received it, please check around your delivery location and with anyone who may have accepted the package.

If your package is delayed or appears to be lost in transit, please contact Boot Country so we can help investigate with the shipping carrier.

For packages confirmed lost in transit, we'll work with you to determine the appropriate resolution, which may include a replacement or refund.

Shipping claims are reviewed individually based on tracking information and carrier findings.