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Thank you for your recent purchase with Boot Country! Although our goal at BC is for you to love all of your purchases, we understand that returns happen. 

Submit a request through our Returns Portal.

Return Eligibility Requirements

ALMOST all items are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn, unwashed, or unaltered in addition to being smoke, perfume, deodorant, make-up, dog hair and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
• Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a 20% restocking fee. 
• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
• Bralettes, Jewelry, Hats and Beanies
• Any items marked 30% off or more at time of sale

All final sale items or late returns sent back will be subject to a 20% restocking fee deducted from the refund amount.

Return Instructions

• Start your return process by emailing us at returns@bootcountryonline.com or requesting a return through our Returns Portal. 

• Return for an exchange:
• We cannot provide online exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
• Items may be exchanged in-store only at Boot Country (6467 US HWY 49, Hattiesburg, MS).
• Customers have 30 days from the date of fulfillment  to exchange their items IN STORE ONLY.
• Return for a refund:
• Packages must be postmarked within 14 days of the delivery date.
• Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
• The shipping cost can vary from $5 up to $25 depending on the weight of the returning package. 

 Click here to read our full policy