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Boot Country Return Policy

Thank you for your recent purchase with Boot Country! Although our goal is for you to love every purchase, we understand that returns happen. 

To start a return, please submit a request through our Returns Portal.

 

RETURN WINDOW

Customers have 30 days from the delivery date to return eligible items online.

Exchanges:

  • Available in-store only within 30 days of fulfillment
  • For online exchanges, simply place a new order and return your original item.

HOW TO START A RETURN

  • Visit our Returns Portal and enter the email used for your order
  • Select your order, choose items, and submit your request
  • If approved, you’ll receive a return label via email (cost deducted from refund)
  • Or email: returns@bootcountryonline.com

Important:

  • Original shipping is non-refundable
  • You may return multiple items in one package
  • Labels can only be used once
  • Drop off your package at UPS or USPS

📍 RETURN ADDRESS

Boot Country
ATTN: Returns
6467 US HWY 49
Hattiesburg, MS 39401

 

RETURN REQUIREMENTS

Please provide the original receipt or include your name and order number in the package.

Items must be:

  • Unworn, unwashed, and unaltered
  • Free of makeup, deodorant, smoke, perfume, pet hair, etc.
  • Returned with original tags attached

Shoes:

  • Must be returned in the original shoe box
  • Shoe box must be placed inside another box or mailer
  • Shoes returned in the original shoe box or without it are subject to a 20% restocking fee.

🚫 FINAL SALE ITEMS

The following cannot be returned:

  • Items marked 30% OFF or more
  • Bralettes, drinkware, jewelry, self tanner, car freshies, toys, hats, and beanies

⚠️ RETURNS THAT DON’T MEET REQUIREMENTS

  • Returns that do not meet our eligibility guidelines will not be refunded.
  • If approved, these items may be issued store credit only and must be in resellable condition.

RETURN SHIPPING

  • Return shipping is the customer’s responsibility
  • If you use our return label, the cost will be deducted from your refund ($5–$25, depending on weight)
  • Original shipping costs are non-refundable
  • We are not responsible for items that are lost or damaged during their return to our warehouse

REFUNDS

  • Processed within 2 business days of receiving your return
  • Funds typically appear within 2–5 business days (up to 10, depending on your bank)

DAMAGED OR DEFECTIVE ITEMS

Please note:

  • Damage from wear, improper care, or sizing issues is not considered defective
  • Color/pattern variations due to lighting or screens are not considered defects

SEZZLE REFUNDS

Full Refunds
When a full refund is issued:

  • All unpaid installments will be canceled
  • Any amount already paid will be refunded to the original payment method
  • Sezzle will send a confirmation email once processed

Partial Refunds
When a partial refund is issued:

  • Sezzle will first reduce or cancel any remaining unpaid installments (starting with the final payment)
  • If the refund amount exceeds the remaining installments, the difference will be refunded to the original payment method

Important Notes:

  • Refunds are always sent back to the original payment method
  • Refunds typically appear within 3 business days, but may take up to 10 business days, depending on your bank
  • If you see the refund in your Sezzle account, it has been successfully processed

If you have any questions, please contact us via phone or email: 

  • 601-336-5494
  • info@bootcountryonline.com or returns@bootcountryonline.com