Shipping Policy

In-Store Pickup

We offer in-store pick up for online orders at our store location (6467 U.S. 49, Hattiesburg, MS 39401) – please choose Pick Up when you check out. If you select this method, we will notify you within 24 hours via email when your order is available for pick-up, excluding weekends. Pick up is available during store hours (Monday-Thursday 8:30am-7pm and Friday-Saturday 8:30am-8pm).

Shipping Schedule: DOMESTIC

We process and ship orders Monday through Friday, excluding weekends and holidays, from 10am to 2pm. We do our best to ship all orders within 1 business day of being placed. For orders to ship same day, they must be received by 2pm CST that day. If you need to make a change to your order or address, it can only be done if order has not been fulfilled. Once an order ships, unfortunately, we cannot modify the order.

Orders shipped to the US via standard shipping (USPS) can take 5 – 7 business days. Orders sent via Expedited shipping (UPS 2nd Day Air) will be delivered by the end of the second business day. Please keep in mind some locations in Alaska + Hawaii require additional transit time

Paid shipping costs are calculated at checkout and are based on the weight of your package.

Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

 

 

General Information

  • We will contact you with a follow-up email if the merchandise you’ve selected is not currently in stock or if we need additional identification provided for credit verification.
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.