Shipping Policy

In-Store Pickup

We offer in-store pick up for online orders at our store location (6467 U.S. 49, Hattiesburg, MS 39401) – please choose Pick Up at check out. If you select this method, we will notify you within 24 hours via email when your order is available for pick-up, excluding weekends. Pick up is available during store hours (Monday-Thursday 8:30am-7pm and Friday-Saturday 8:30am-8pm).

 

Shipping

We do our very best to get your order shipped to you as quickly as possible. Standard shipping orders can take up to 3 business days to be processed and packaged before being shipped out of our store. However, we try to have orders shipped within 24 hours of them being placed. Shipping is determined at the time of order, but are subject to change. 

  • Shipping charges and times may vary by merchandise and delivery location. Delivery times are not guaranteed, but are our best approximation. 
  • UPS will not deliver to P.O. Boxes.
  • Orders placed after noon (CST) Friday may be processed Monday. There may be additional charges if more than one delivery attempt is required. 
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

*Orders cannot be canceled or changed after being fulfilled. 

 

Boot Country is NOT responsible for:
  • Delays with US Postal Service or UPS shipping
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links:
  • Return shipping costs when returning items for a refund or for lost returns.
    • When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

 

Lost Package

If your package is lost in transit, you will need to file a claim with the carrier. You can email us at orders@bootcountryonline.com for further assistance. Once the investigation is complete and your package cannot be located by the carrier, we will reship your items and if they are not available we will refund you for your order.

Please note we are not responsible for lost or stolen packages, or packages that were sent to the address that was entered in at checkout. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded.

We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time.

 

    Wrong Address Disclaimer

    • It is the buyer's responsibility to make sure that they enter the shipping address correctly. If the wrong address is provided and the order is shipped back to us, we will email you upon receipt and you will be responsible for $5 reshipment along with providing an updated address.
      • We will contact you with a follow-up email if the merchandise you’ve selected is not currently in stock or if we need additional identification provided for credit verification.
      • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.
    • We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
    • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
    • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

     

    US Postal Service Guarantees
    • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 
    UPS Guarantees
    • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees.  If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.