Shipping Policy

In-Store Pickup

We offer in-store pick up for online orders at our store location (6467 U.S. 49, Hattiesburg, MS 39401) – please choose Pick Up at check out. If you select this method, we will notify you within 24 hours via email when your order is available for pick-up, excluding weekends. Pick up is available during store hours (Monday-Thursday 8:30am-7pm and Friday-Saturday 8:30am-8pm).

 

Shipping

We process and ship orders Monday through Friday, excluding weekends and holidays, from 10am to 2pm. We do our best to ship all orders within 1 business day of being placed. For orders to ship same day, they must be received by 2pm CST that day. 

P.O. Boxes cannot be shipped UPS.

Orders cannot be canceled or changed after being fulfilled. 

Double check your shipping address! If you do put the wrong address and it gets shipped back to us, we will email you upon receipt and you will be responsible for $5 reshipment along with providing an updated address.

  • We will contact you with a follow-up email if the merchandise you’ve selected is not currently in stock or if we need additional identification provided for credit verification.
  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
  • If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. 
  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

     

    Lost Package

    If your package is lost in transit please email me at reagan.bootcountry@gmail.com so we can file a claim for the package. Once the investigation is complete and your package cannot be located we will reship your items and if they are not available we will refund you for your order.

    Please note we are not responsible for lost or stolen packages, or packages that were sent to the address that was entered in at checkout. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded.

    We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time.